What does the Choice Home Warranty claims process look like? Once you’re approved for a policy, Choice Home Warranty requires a 30-day waiting period before coverage begins. When does coverage begin with Choice Home Warranty? There are many payment options and if you are planning on keeping your home a long time, then the 6-yr paid up plan is the best, if you can afford the upfront cost.” - Daniel, Jan. I look forward to seeing how well the service will be in the event something breaks down. A little hard on the upsell, but I know how that goes. “Very happy with the service and explanation. Choice rejected the claim saying it was a power surge that caused the failure when the technician said the part failed because it is 22 years old. I did the warranty claim, found out the part to fix it is not made any longer so the technician said it needed to be replaced. “My microwave has been acting up not cooking right, then it failed. What’s the point in having a home warranty when the warranty won’t cover services. The technician had a plan to get it unclogged very easily but it involved in removing old pipes and replacing with PVC pipes and connect to the main drain. Now Choice will not pay for it stating that it was up and above normal usage. Would not recommend company thus far.” -Teresa, Jan. I was on hold a long time and no one answered that call. I asked that the 1 month period for the new contract be waived as a courtesy to me and was transferred by customer service to another line. “When I called and asked questions I was not informed about the $65 dollar service fee for each diagnostic visit and the $3000 max in payments per year. Here are a few more Choice Home Warranty reviews pulled from : Will not even cancel the contract and keep charging the credit card on file every month. and don’t keep the promises in the contract. Would never recommend to anyone!” -Lili A., Jan. For simple fix that should cost $100 we paid almost 300 plus hours wasted on the phone. We spent hours on the phone talking to multiple agents, each saying different things. The electrician came and charged us $270 for replacing 2 outlets, ensured us we would get the reimbursement but Choice Warranty never refunded us. “The worst customer experience we ever had. I canceled my service and instead they moved me to a monthly plan.” -Michael C., Feb. Delays on getting repair people out to address issues, insufficient funds when replacing appliances (Barely covered enough to haul off the old appliance les alone replace it), had a claim for my HVAC denied. “Had multiple issues with Choice Home Warranty. Here are some other Choice Home Warranty reviews from WalletHub: Choice doesn’t care! They lied to me about what the plumbers told them and closed my claim without talking to me or offering an alternative, saying that there was nothing wrong!” -Martin L., Dec. “Like countless others, I filed a claim and had two professional plumbers recommend replacing my water heater. I believe that all of the positive reviews on their website are fake.” -Cecil W., Dec. They’ll send someone out to collect the service fee and deny the claim. Don’t believe that they’ll fix or repair major appliances or ac or plumbing issues, because they won’t. “I wish that there was a way to give no stars. They take no responsibility for the technicians they hire, save your money and use qualified repairmen when the time arises. “The business takes money and contracts with the absolute WORST TECHNICIANS and go above an beyond to make sure claims are denied or offer a small settlement to close the claim. Here are a few Choice Home Warranty reviews pulled from the BBB: Additionally, the BBB cites a pattern of consumer complaints regarding charges after cancellation and difficulty obtaining refunds. This Old House readers have also reached out to us about the provider’s vendors failing to properly diagnose issues, and our Reviews Team has received feedback from customers who had trouble getting refunds upon cancellation. Unexpected claim denials are a common complaint among negative reviews. Many consumers have expressed dissatisfaction with Choice Home Warranty. CHW customers have shared both positive and negative experiences. Customer reviews are a good way to evaluate a home warranty company’s general service and customer support.
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